Help Center

Answers to the most common questions about searching, coverage, and accuracy.

Getting started

Head to the search card on the homepage, choose a country, and enter a city, street, or postal code. Results include the matched postcode, coordinates, and delivery zone.

Reverse lookup

Switch to the "Reverse Lookup" tab in the search card, or use the live demo section, and enter a postcode to see the matching address.

My search didn't return a result

If a postcode isn't found, double-check the spelling and try searching with just the city name first, then narrow down with the street. For very new developments, postal data may take time to be indexed — try our contact form to flag it.

Country coverage

We currently support 220+ countries and territories. See the full breakdown on the coverage section of the homepage. If your country or region isn't showing accurate results, let us know via Contact.

Is my search data stored?

See our Privacy Policy for full details on what's collected and how it's used.

Search Basics

How country, city, street and postcode fields work together to narrow a result.

Accuracy & Sources

Where our postal data comes from and how often it's refreshed.

Still stuck?

Contact our team and we'll help track down the right postcode.